Terms of service

Last updated 10 June 2026

Overview

These terms apply to every booking made with Cuseho (Culinary Service House). By confirming a booking with us, you agree to the terms below. Please read them before you book. If anything is unclear, reach out and we will gladly walk you through it.

Booking and Payment

Your booking is confirmed once full payment is received. From that moment we reserve your event date, the timeslot and the culinary and service team for your gathering.

Payments for additional services or items outside the original booking, such as extra guests, added menu items or extra equipment, must be made before the event day to confirm the addition.

Why Full Payment Upfront

We understand this policy may be different from others. It is crafted with one intention, so we can deliver your event at the standard you expect from us, without compromise.

Securing Ingredients and Manpower

Full payment lets us order quality ingredients early and lock in our chefs and service crew for your date. Both are essential to the standard of food and service we promise.

Commitment and Reliability

When you pay in full, your commitment to the event is matched by ours. That mutual commitment lets us plan and run your event properly from day one.

A Relationship of Trust

With your booking secured, we can confidently allocate our team, equipment and kitchen time to your event. Everything is in place well before your guests arrive.

For clients who commit to us, we commit everything back. Our team, our kitchen and our full attention on your event day.

Cancellation or Reschedule Policy

If your plans change, the options below apply. The processing fee covers the ingredients, scheduling and coordination work already committed to your event.

  • More than 21 days before the event. Choose a credit reservation or a full refund minus a one-time S$250 processing fee.
  • 15 to 21 days before the event. Choose a credit reservation or a full refund minus a one-time S$350 processing fee.
  • 9 to 14 days before the event. 50% of the total package price will be refunded.
  • 6 to 8 days before the event. 40% of the total package price will be refunded.
  • 4 to 5 days before the event. 20% of the total package price will be refunded.
  • 3 days or less before the event. No refund will be provided.

Cancellation Policy for Rentals

Rental items are non-refundable. Once payment is made for rental items such as plates, glasses, cutlery, tables and chairs, no refund will be provided if the rental is cancelled. This applies to all equipment arranged through Cuseho, including our Event Equipment Rental service.

Dietary Requirements and Menu

Please inform Cuseho of any dietary restrictions and preferences at least 72 hours before your event, and we will do our best to accommodate them.

Your menu is finalised during the consultation. Changes requested after the menu is finalised may incur additional charges.

Changes to These Terms

We may update these terms from time to time. The latest version always lives on this page, with the date above showing when it was last revised. Your booking is governed by the terms in effect on the date of your payment.

Questions About These Terms

If anything here is unclear, contact us before you book. Email info@bonvivantgroup.sg or message us on WhatsApp and we will be happy to help.